Return & Refund Policy

Last updated: 09/08/2025

We want you to be satisfied with your purchase. This policy explains how returns, replacements and refunds work at Bakery Tech

1) Eligibility

Spare parts & accessories: returnable within 7 days of delivery if unused, in original packaging with all labels/manuals.
Electrical/electronic parts (controllers, sensors, PCBs, ignition units, etc.): returnable only if DOA (dead on arrival) and not installed. If installed/modified, warranty applies instead of return.
Machines & heavy equipment (e.g., bread slicers): non-returnable once unboxed/installed; we provide warranty service or replacement parts as applicable.
Non-returnable items: custom-ordered items, cut-to-size materials, consumables once opened (e.g., blades, gloves after use).
Items damaged by misuse, incorrect wiring, or power surges are not eligible.

2) Process

Email bakerytechlk@gmail.com or WhatsApp 071 011 0244 / 076 233 0244 within the time window with order number and photos/video.
We issue an RMA and return address. Ship back safely with original packaging.
After inspection we will (a) replace, (b) issue store credit, or (c) refund.

3) Refunds

Refunds are issued to the original payment method (PayHere card/mobile wallet/bank) within 7–14 working days after approval.
Shipping/installation fees are non-refundable unless the error is ours or the item is DOA.
If a replacement is unavailable, we will refund in full.

4) Shipping Damage

If a parcel arrives damaged, note it with the courier on delivery and contact us within 48 hours with photos. We will arrange a replacement/claim.

5) Warranty

Standard manufacturer warranty applies to eligible items (period varies by product). Warranty covers manufacturing defects; it does not cover wear-and-tear or improper use.

Contact:
Bakery Tech, Kottawa, Sri Lanka • Tel/WhatsApp: 071 011 0244 / 076 233 0244 • Email: bakerytechlk@gmail.com